At SOLAKAKA, we are committed to providing a seamless and enjoyable shopping experience—from the moment you place your order to when you receive your product. Below are the details of our shipping policy:
1. Processing Time
All orders are processed within 1–2 business days. Orders are shipped out from our warehouse on working days (Monday to Friday), excluding public holidays. You will receive a confirmation email with tracking information once your order has been dispatched.
2. Shipping Methods & Delivery Times
We offer various shipping options to cater to your needs:
- Standard Shipping: 5–7 business days (domestic)
- Expedited Shipping: 2–4 business days (domestic)
- International Shipping: 7–15 business days (depending on the destination)
Please note that delivery times may vary depending on your location and any unforeseen delays from the carrier.
3. Shipping Rates
Shipping costs are calculated based on the weight of your order and delivery destination. You can view the shipping fees at checkout before finalizing your purchase.
- Free Shipping: Available on domestic orders over $100.
- International Shipping: Shipping fees are calculated at checkout based on the destination country.
4. International Shipping
We are happy to offer international shipping to select countries. Please ensure that your shipping address is complete and accurate. Customs duties or taxes may apply depending on your country’s regulations, and these fees are the responsibility of the customer.
5. Order Tracking
Once your order has shipped, you will receive a tracking number. You can track your package through our website or directly via the carrier’s tracking page.
6. Address Accuracy
Please double-check your shipping address before completing your order. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.
7. Shipping Issues
If you encounter any shipping issues, such as a missing package or delayed delivery, please contact our customer service team at solakakamk@gmail.com, and we will assist you promptly.
8. Returns & Exchanges
For information on returns and exchanges, please refer to our Returns Policy. If your order arrives damaged or incorrect, please contact us immediately so we can resolve the issue.
9. Packaging
We are committed to sustainability and use environmentally friendly packaging materials for all orders. Rest assured, your products will be carefully packaged to prevent any damage during transit.
Thank you for choosing SOLAKAKA! We hope you enjoy your new purchase and look forward to serving you again.
For any questions about our shipping policy, feel free to reach out to our customer service team at solakakamk@gmail.com.