Orders and Shipping

Where do you ship from?

We have two warehouses located within the United States—one on the East Coast and one on the West Coast. We will select the appropriate warehouse to ship from based on your delivery address.

How long will delivery take?

We typically process your order within 1–2 business days. Shipping usually takes approximately 2–7 days (barring adverse weather conditions or other unforeseen circumstances).

How much is the delivery?

All orders enjoy free ground shipping, excluding remote areas.

How do I track delivery of my order?

To track your order, please click the "Your Account" link located in the top right corner of our website. Once logged in, please use the menu functions to track your order. Should you require any assistance, please feel free to contact us via email at any time.

Do you ship to Europe or other countries?

Hello, we currently only ship to the United States. We are unable to ship to Europe or other countries. We are currently working on expanding into markets in other regions, so perhaps someday in the future, we will be able to ship to your country.

I have placed an order, but the product has not yet been shipped. How can I update the delivery address?

Please contact our customer service team directly and provide them with the information you wish to update; they will be happy to assist you with the modification.

If I purchased a product in the wrong color, is it still possible to change it?

Please contact our customer service team *before* the product is shipped. They will update your order details to ensure the correct product is sent to you.

Payment

What payment methods do you accept?

We accept various payment methods, including credit cards, debit cards, PayPal, and other secure online payment gateways. Some regions may have additional local payment options available.

Is my payment information secure?

Yes, we take the security of your payment information seriously. Our website uses encrypted connections (SSL) to protect your personal and payment details, ensuring a safe and secure transaction.

Do you accept payment in multiple currencies?

Our website may support payment in multiple currencies, depending on your location and the available payment methods. During checkout, you can select your preferred currency if applicable.

Can I request a refund for my payment?

Refund eligibility depends on the nature of your purchase and our refund policy. If you believe you are entitled to a refund, please refer to our Returns & Refunds page or contact our customer support for assistance.

About the Warranty

All of our products come with a one-year warranty.

Does the software function of the SM809 Pro MMO mouse support the wireless mode?

The software functions support BT and wired mode ,only applicable with Windows system.

Why does the RGB light of SM809 Pro MMO gaming mouse always turn off when it is moved?

This is the intelligent power saving mode. the light default turn off when moved. user can set the lights to stay on constantly via software. Friendly reminder:Keep the lights on all the time,it will consume battery power more quickly.

Why can't I run the driver software?

Please check if the driver software is running in USB-C wired mode. The driver software only supports wired mode and Windows systems.

I have placed an order, but the product has not yet been shipped. How can I update the delivery address?

Please contact our customer service team directly and provide them with the information you wish to update; they will be happy to assist you with the modification.

I just finalized my order but I still have not received the order summary.

You may experience a short delay after you have placed your order and before you receive the order summary. You should also check your "Spam" inbox, as the message may have been redirected depending on your email settings. If you still have not received an email, please contact us.