FAQs of Orders and Shipping

Where do you ship from?

We have two warehouses located within the United States—one on the East Coast and one on the West Coast. We will select the appropriate warehouse to ship from based on your delivery address.

How long will delivery take?

We typically process your order within 1–2 business days. Shipping usually takes approximately 2–7 days (barring adverse weather conditions or other unforeseen circumstances).

How much is the delivery?

All orders enjoy free ground shipping, excluding remote areas.

How do I track delivery of my order?

To track your order, please click the "Your Account" link located in the top right corner of our website. Once logged in, please use the menu functions to track your order. Should you require any assistance, please feel free to contact us via email at any time.

Do you ship to Europe or other countries?

Hello, we currently only ship to the United States. We are unable to ship to Europe or other countries. We are currently working on expanding into markets in other regions, so perhaps someday in the future, we will be able to ship to your country.

I have placed an order, but the product has not yet been shipped. How can I update the delivery address?

Please contact our customer service team directly and provide them with the information you wish to update; they will be happy to assist you with the modification.

If I purchased a product in the wrong color, is it still possible to change it?

Please contact our customer service team *before* the product is shipped. They will update your order details to ensure the correct product is sent to you.

I have placed an order, but the product has not yet been shipped. How can I update the delivery address?

Please contact our customer service team directly and provide them with the information you wish to update; they will be happy to assist you with the modification.

What payment methods do you accept?

We accept various payment methods, including credit cards, debit cards, PayPal, and other secure online payment gateways. Some regions may have additional local payment options available.

Is my payment information secure?

Yes, we take the security of your payment information seriously. Our website uses encrypted connections (SSL) to protect your personal and payment details, ensuring a safe and secure transaction.

Do you accept payment in multiple currencies?

Our website may support payment in multiple currencies, depending on your location and the available payment methods. During checkout, you can select your preferred currency if applicable.

Can I request a refund for my payment?

Refund eligibility depends on the nature of your purchase and our refund policy. If you believe you are entitled to a refund, please refer to our Returns & Refunds page or contact our customer support for assistance.

I just finalized my order but I still have not received the order summary.

You may experience a short delay after you have placed your order and before you receive the order summary. You should also check your "Spam" inbox, as the message may have been redirected depending on your email settings. If you still have not received an email, please contact us. 

About the Warranty

All of our products come with a one-year warranty.

FAQs of Product

FAQs of E9 Pro and E9 MMO mouse

Q1:Can the E9 Pro be used on a Mac?

Yes. The E9 is plug-and-play on Mac with all basic functions (click, scroll, side buttons). However, buttoncustomization requires Windows software for the initial setup. Once configured, settings are saved to themouse's onboard memory and remain fully functional on Mac without any additional software

Q2: How do I configure the side buttons if I only have a Mac?

You have three options:


Borrow a Windows PC temporarily: Configure on any Windows computer; settings are permanently saved tothe mouse and work across all devices.Use the default confiquration: Side buttons function as forward/back out of the box-no setup requiredRun Windows on your Mac: Use Boot Camp (Intel Macs) or virtualization software like Parallels (Apple Silicon)to run the configuration tool

Q3: Will my settings be preserved when switching from Windows to Mac?

Yes. Settings are stored in the mouse's onboard memory, not on your computer. Your custom button functionsremain unchanged regardless of which device or operating system you use

Q4:The software shows "Device not connected"

Switch to 2.4G wireless or wired mode (Bluetooth doesn't support advanced configuration)Allow browser permissions - the web driver requires HID device access (accept the pop-up in Chrome/Edge)Close other mouse software to avoid conflicts.Unplug and re-plug the USB receiver, then refresh the page.

Q5: Settings don't work or high latency over Bluetooth?

Protocol limitation: Bluetooth only supports basic functions. Configure complex macros in 2.4G/wired mode first,then switch back to Bluetooth.Reduce latency: Stay within 1 meter of your computer and away from Wi-Fi routers or other 2.4GHz interference

Q6: How do I restore factory settings?

Via Software: Driver - "Restore Factory Defaults" - Save to deviceVia Hardware: Press and hold the DPl and Mode buttons for 5 seconds while plugging in theUSB cable (or use the software method above)

FAQs of SM809 Pro and SM809 MMO mouse

Can you use macro's for 3D softwares? Blender, Houdini?

Yes, the buttons are programmable, so you can use them at choice. In fact, this mouse is not only for gamers, it shines in productivity also.

Is the thumb button out of reach?

That depends on the size of your hand. It fits most palms—with the exception of hands that are particularly small or particularly large.

I’d like to confirm: if my work laptop does not allow the installation of any additional drivers or software, will this mouse still meet my needs—specifically for functions like Copy, Win+V (Paste), and other keys used for taking screenshots? Additionally, does this mouse feature smooth (or ultra-fast) scrolling, as well as left/right tilt-scrolling capabilities?

Unfortunately, the side buttons do not come pre-programmed out of the box; however, the good news is that once programmed, the device itself saves the last loaded configuration profile. Therefore, you can simply download the software on your home computer first to assign your desired functions to the buttons; then, when you take the mouse to the office, it will continue to operate using the key mappings you previously set.

The SM809 Pro is perfect—but why don't they produce a version with silent switches?

Unfortunately, market demand for silent mice is quite low—especially considering that mice typically aren't as noisy as keyboards.

Is it possible to make the two side buttons function like a side scroll wheel? Like using them to scroll left and right, similar to having a side scroll wheel?

Unfortunately no native way to implement side scroll. You could map the arrow keys to buttons though so it could work what way or may be possible to get creative with a macro to do it.

Is this mapping information stored in the mouse's internal memory, and does it remain effective when the mouse is used on an Android tablet?

This configuration is saved directly to the physical mouse; it will function on devices equipped with an Android tablet, utilizing the most recently saved profile.

Can you manually add a mouse event (clicks, pointer, delay...) after completing the recording of the macro?

yes you can add delays to created macros

I bought a Solakaka SM809 to play Battlefield 6 on PS5 with a mouse and keyboard. But I couldn't configure the side keys 1, 2, 3, 5, 6, 7, and 8 in the game. I was able to configure all the others. Why is this happening?

Did you download the software? You have to map the side buttons via software forst before you can use in game . you need to assign the side buttons to keys on your keyboard thag corresponding to those same buttons for your game.

This Mouse can record movements and clicks with Macro ?

No, it cannot record movements or left or right click.

Does the software function of the SM809 Pro MMO mouse support the wireless mode?

The software functions support BT and wired mode ,only applicable with Windows system.

Why can't I run the driver software?

Please check if the driver software is running in USB-C wired mode. The driver software only supports wired mode and Windows systems.

Why does the RGB light of SM809 Pro MMO gaming mouse always turn off when it is moved?

This is the intelligent power saving mode. the light default turn off when moved. user can set the lights to stay on constantly via software. Friendly reminder:Keep the lights on all the time,it will consume battery power more quickly.

Please someone let me know if the drivers are okay to install or that it will also instal malware etc?

I have had no issues with any software that I've downloaded at all. The software for this one specifically actually has trusted microsoft sigs as well. Scans have not found any malicious code or software

Does this gaming mouse have customizable button profiles for different games?

Yes but you have to customize each button when you first play a game